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  • Customer service

    AKO Machinery adheres to the service tenet of "customer first, service first" and regards customer service as a key part of the company's development. While improving product quality, it constantly improves service quality and continuously improves service.
    AKO Machinery adheres to the active service model and the “three-in-one” (professional, caring, timely) service concept, and always regards the customer as the source of survival and the source of development.
    After-sales service is divided into technical services during the contract service period and technical services outside the contract service period. In general, the division of these two time periods is defined by the service period signed by the contract.
    During these two different service periods, each engineer shall strictly abide by the terms of the AKO Machinery contract agreement or the service commitments in AKO Machinery 's relevant bidding documents, and arrange and deploy personnel to ensure the smooth operation of each equipment.

    • customer care system
      Create customer profile Excel file
      CRM( in building)
      malfunction tracking mechanism malfunction tracking records
      malfunction tracking level four levels
    • after-sales solution
      Phone Communication every two weeks
      service questionnaire every month
      technicians regular customer visits every month
      Manager regular customer inspection every two month
      solution group service as customer requirements or malfunction level
    • Support response time
      urgent immediately
      critical immediately
      major in 4 hours
      on site support in 24 hours
    • customer service method
      phone support:(5*8 hours 9:00~18:00) 135 0191 2724
      phone support:(5*24 hours) phone support resident engineer
      Web, Email support service@akomachinery.com

    Contact

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